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Refund Policy : Printon India Private Limited

Last Updated: 25/06/2025

At Printon India Private Limited, we are committed to ensuring your satisfaction with every order. If you are not satisfied with your purchase, you may be eligible for a refund as per the conditions outlined below.

No Returns / No Refunds (Customer Error)

At Printon, each product is custom-made based on the design or image provided by the customer. As such:

• No Returns: All sales are final. We strongly recommend customers review their orders and uploaded content before confirming.
• No Refunds: We do not issue refunds in cases where:
  • The customer uploads or shares the wrong image/design.
  • There is a change of mind after the order is confirmed.
  • Product specifications were incorrectly selected by the customer (size, color, quantity, etc.)

Order Cancellation Policy

• Orders may be cancelled only before shipment
• Once shipped, cancellation is not allowed under any circumstance.

Refund Policy – Eligible Scenarios

We will issue a refund or replacement only in the following cases:

• Product lost in transit
• Wrong product delivered (size, type, or print)
• Damaged product received during shipping Refunds, once approved, will be processed within 7–14 business days to the original payment method.

Return & Replacement Policy

• Returns are accepted only for defective, damaged, or incorrect products.
• Return requests must be raised within 24 hours of delivery, along with photo/video proof.
• Approved returns will be replaced and shipped within 2–3 business days.
• Replacement delivery timeline: 4–7 business days.

To Request a Refund or Return:

Please contact us at info@printon.co.in or call +91 9901897005 with the following:

• Order ID
• Description of issue
• Clear photo/video evidence
• Your contact information

Our team will verify and assist you within 2–3 working days.

Note:

• Refunds/returns will not be processed if:
  • The return request is raised after 24 hours of delivery.
  • The product was used or tampered with.
  • The issue is due to incorrect information or design uploaded by the customer

Printon India Private Limited reserves the right to reject any request that does not comply with our policy.

Contact Us

For any questions or to initiate a refund, please contact us at:

• Email: info@printon.co.in
• Phone: +91 9901897005
• Address: 1A 24th Main, 5th A Cross Rd, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078

Thank you for choosing Printon India Private Limited.